WishlistRefunds and cancellations
A plain-English summary. The full wording is in our terms, which take priority if anything differs.
- Subscriptions (Pro and the Publisher Scouting Feed). Cancel any time in My WishlistLab or from the "Manage subscription" link in your emails. You keep access until the end of the period you've paid for. UK consumers can cancel within 14 days of subscribing for a refund, less a proportionate amount for anything already delivered.
- White-label subscriptions. Cancel any time; you keep access until the end of the month you've paid for. It's a business service, so there's no 14-day consumer cancellation period and unused audits don't roll over.
- Digital products (Deep Audit, Launch Pack, Store Page Localisation, Wishlist Forecast Plan, Done-for-you Launch Pack). These are delivered straight away at your request, so the 14-day right to cancel ends once delivery starts. If what you get is faulty, not as described or never arrives, we'll fix it or refund you in full.
- Capsule A/B tests. We review every test first; if we decline it, you get a full refund. If we can't run it for any other reason, you also get a full refund.
- Publisher intros. Only charged after a developer accepts the intro, so there's nothing to refund before then.
- Sponsorships (site banner, Page of the Week, Recommended tool). We review every booking first. If we decline it, you get a full refund. Auto-renew is optional and can be switched off in My WishlistLab.
- Marketplace bookings. Your payment is held until you approve the work. Problems are handled under the marketplace terms.
To ask for a refund, email support@wishlistlab.io from the address you paid with. Your statutory rights under the Consumer Rights Act 2015 are not affected.